Common problems

The following are troubleshooting tips for common errors that may arise.
1. Check the speed of the Internet connection. Sound may be late, if the Internet is too slow.

2. If the Internet is normal - try to refresh the page. This action will reset your extension and will attempt to load the sound again.

3. If the Internet is normal, restart does not help, and the sound is still not plsying - try to re-install the extension from the Google Chrome extension store

4. If all of these advices below have failed - email us at support.

Thank you for the understanding!
In some browsers may experience problems with rewinding the player if you think that the synchronization of video and dubbing have been violated - stop the playback by pressing the Pause / Play button in the player, and then click again on the same button. Player will continue to play a sound at a desired point.

Thank you for the understanding.
In some browsers may experience problems with rewinding the player if you think that the synchronization of video and dubbing have been violated - stop the playback by pressing the Pause / Play button in the player, and then click again on the same button. Player will continue to play a sound at a desired point.

Thank you for the understanding.
If you notice that the dubbing is far behind or in a hurry from the original video track, try to stop the video by clicking on the Pause / Play button in the player menu, and then click again on the same button to continue. If it is a technical error, the player will be reseted, and resume playback at a desired point.

If it doesn't help - try to refresh the page.

If problems are observed not only in one video, but in many - try to re-install the expansion from the Google Chrome extension store.

If all of these advices below have failed - write to us.

Thank you for the understanding.
Additional DubFellows menu could not be loaded for various reasons - for example, at the time of page loading there is no internet or the internet was slow. If menu does not run - try to refresh the page. Usually this action fixes the problem.

If problems are observed not only in one video, but in many - try to re-install the extension from the Google Chrome extension store.

If all of these advices below have failed - write to us.

Thank you for the understanding!
If you didn't find the answer for your problem or any tips didn't help you – reload and/or re-install the plugin. If you still see the problem – contact us.